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Posts Tagged ‘brand name recognition’

How online reviews affect your current customers

April 9, 2012 1 comment

Sure, small businesses must be aware about all online customer reviews, because they are the first impression that a potential new customer gets of your business. But existing customers? They already know you. Surely your online reviews don’t matter to them. Yeah, well, that is what I once thought too, until a friend of mine related a story that taught me otherwise.
I was talking with a friend of mine who owns a local business and he wanted to know how important online reviews are for existing customers, but the reason he was asking was prompted by something that he did when he was acting as a customer to another business.
As he told his story to me, he wanted to buy some stones to be delivered to his home, something he has done a few times. He always uses the same business because he thinks they have a low price, but because he uses them only once a year, he never remembers their phone number. He used to look them up in the Yellow Pages, but this year he searched for their name online to get the phone number.
He isn’t sure what site he landed on. It might have been Yellowpages online or a Google Place Page or something else, but he remembers what he saw: a long list of naegative reviews along with the phone number. He started reading them, and as he did, he said to himself, “Oh yeah, that has happened to me.” And, “Yeah, he has a low price but he always delivers a few days late.” And, “Yeah, I have sometimes had to call him to remind him about my order.”
He then asked himself, “Is the lower price really worth it?” It was one thing when he thought that he had perhaps just caught them on a bad day a few times, but when he gets confirmation that what he has experienced is the norm, and that he very well ought to expect to happen again this time, he asked himself if it was worth it.
And then he decided, “No, it’s not worth it.” And he called someone else.
I had frankly never thought through this kind of scenario, but I have to admit it sounds very common to me. As more and more people use Google as a phone book, and as the ratings and review sites land at the top of the search results, it is easy to see how even existing customers will be swayed by ratings and reviews.
So, add this story to your list of reasons why ratings and reviews are important. Remember that the way you treat your customers matters every single day, and that you must pay attention to what is said online and make improvements to retain your customers as well as to attract new ones

Engagement is a necessity!

April 3, 2012 1 comment

So you have spent a lot of time and energy developing your social media presence. Please do not stop there. If you have done everything right and created content that is important and engages your audience you should receive comments and questions. The more the better! This is the next and most critical stage of your social media strategy.  If done correctly you will start to pull away from the pack. The step you need to do is to engage you new audience and Answer those questions and comments! The benefits are as follows:

1. This is your big chance to solidify yourself as an industry expert. By answering peoples questions you are not only giving value to that person but demonstrating to others that you are a professional and care about what you do. In short this is a corner stone of all social media marketing and it si something that sadly most people forget. People want to do business with the industry leader and shy away from fly by night operators. By building a solid track record of integrity and professionalism you will be amazed at the dividends this pays out.

2. You will inadvertently be building a community with yourself as a leader. By being professional you build trust and a great reputation. In today’s hectic world someone who responds and does so quickly is a rarity and by doing so you will attract more followers.

3. Added Visibility. By engaging people in discussion you create links, and answers etc. This can only increase the amount of content that google and others pick up on increasing your rankings. When people search for you they will find this activity and it will only result in a more positive opinion of yourself and your business. When outsiders see that you are someone who engages your clients and the general public they will feel more confident in approaching you.

Written by netpropr.ca

What is the best site for your social media strategy?

April 2, 2012 Leave a comment

Facebook, twitter, youtube, pininterest etc. but what to focus on, which will be the most effective? The answer is no single source should be your focus. Just because facebook is the leader doesnt mean that you should focus all of your energy there. Your social media strategy first an foremost has to have a goal. The goal is usually to increase business period. Every industy/profession has its own unique world, jargin and levels of engagement with the public. Each social media format likewise has its particilar focus and strenghts.

When a professionally developed social media marketing plan is properly put in place it must focus on what will work. A business that doesn’t sell to the general public may not benefit as much with a public based format, but industry blogs and reviews may be whats needed to accomplish your goals. To focus on one social media outlet with no plan is a plan for failure. Only a well thought out strategy that is made to meet your needs will accomplish your goals. So please do not get caught up in the latest fad or trend and instead realize that proper and effective social media marketing is an ongoing part of your business that must be well thought out and crafted not on a whim but with the end goal in mind. Increasing you business by having more intelligent and satisfied customers.

Written by netpropr.ca

Why are Internet Marketing and Social Media Important?

April 2, 2012 2 comments

Social media brands used by netpropr.

If you do not understand why social media is important for your business, then read on. The importance of social media in today’s world cannot be overestimated. Hundreds of millions of people log on to social media sites every single day. If you do not understand how to use social media or why it should be used in the first place, you will miss out big time. While there are many reasons why social media should be used by any business, the three most important ones are articulated below.

Social Media Boosts a Company Website

Nearly every company has a website these days. A business website is important, as more and more people are turning to the web to find what they are looking for. Having a business page on Facebook will boost a site’s ratings with search engines, making it easier to find than it would have been otherwise. Without the boost that social media can provide, a business website will simply be one of the millions of business websites that can be found online.

Why Social Media is Important for Name Brand Recognition

Name brand recognition is another major reason why every company should use social media. A company that has a social media following will have good brand name recognition. People who like and/or follow the company on a social media site will in turn recommend the company and its products or services to their friends. When deciding whether or not to set up a social media site, consider how you would fare if millions of people knew of your company and what it has to offer.

How Social Media Can Have a Big Impact on the Bottom Line

A steady clientele is the lifeblood of any business. This is yet another important reason why a successful business will always use social media websites. A business has to connect with its customers in order to keep them coming back. Social media is one of the best ways to connect with first time customers. Social media’s ability to engage clients in a relaxed, friendly way is one of its greatest strengths. 

These are just some of the reasons why social media is important for your business. Social media is more than just advertising. It is name branding. It is connecting with people on a personal level and showing that you care not just about sales but also about the people buying the product. The proper use of social media will help a business to gain more customers and increase profits exponentially.
Netpropr delivers the results your business needs to succeed. Our strategies have previously only been available to large multi-national companies. Imagine what your business can achieve with the power of Netpropr working on your behalf. The companies we work with now own the internet, don’t delay call us today! 905.409.8196 or contact@netpropr.ca